Cubic Awarded $10 Million Services Contract to Operate
Washington Metro’s SmarTrip® Regional Customer Service Center
SAN DIEGO, Calif.
- May 25, 2010 – Cubic Transportation Systems, a subsidiary of San Diego-based
Cubic Corporation (NYSE: CUB), has been awarded a $10 million contract to manage
and operate the SmarTrip® Regional Customer Service Center (RCSC) for the
Washington Metropolitan Area Transit Authority (WMATA) in Washington, D.C. SmarTrip® is
WMATA’s smart card-based fare collection system, designed and integrated
by Cubic more than 10 years ago.
Cubic’s services for the RCSC will begin in July and will include operation
of the patron call center where cardholders can call or email to register their
smart card, receive account information, retrieve lost passwords for online ordering
and more. Cubic also will deliver and operate a smart card fulfillment center
for SmarTrip® card orders, and will deliver and support a merchant retail
network where customers can buy and reload value on their smart cards.
Initially, these services will support SmarTrip’s two million customers
and 200 retail merchants across the region. The SmarTrip system includes WMATA
and nine regional bus operators in Virginia, Maryland and Washington, D.C. In
the future, Cubic’s services will expand with the inclusion of the CharmCard
system operated by the Maryland Transit Administration and also designed and
delivered by Cubic.
“This win supports Cubic’s strategic focus and commitment to excellent
customer service,” said Dave Lapczynski, Senior Vice President of Worldwide
Services for Cubic Transportation Systems. “We’re particularly pleased
with our ability to offer a high-quality service to WMATA’s SmarTrip® customers,
who will benefit from our position as the system designer. It allows us to provide
an end-to-end solution with higher efficiencies.”
The contract is for a three-year term, with an option to extend for two more
years. The option value is $6.8 million.
The patron call center will be co-located in Cubic’s customer service center
in Concord, Calif., and smart card orders and merchant retail support will be
managed locally from Cubic’s Washington, D.C. office.
Cubic provides comprehensive services to public transport operators including
customer service to engineering to financial management and technical support.
Cubic® Transportation Systems, Inc., is part of Cubic Corporation. Cubic
Corporation is the parent company of three major business segments: Defense Systems,
Mission Support Services and Transportation Systems. Cubic Defense Systems is
a leading provider of realistic combat training systems and defense electronics.
Mission Support Services is a leading provider of training, operations, maintenance,
technical and other support services.
Cubic Transportation Systems is the world’s leading turnkey solution provider
of automated fare collection systems for public transport including bus, bus
rapid transit, light rail, commuter rail, heavy rail, ferry and parking. Cubic's
solutions and services include system design, central computer systems, equipment
design and manufacturing, device-level software, integration, test, installation,
warranty, maintenance, computer hosting services, call centre services, card
management and distribution services, financial clearing and settlement, multi-application
support and outsourcing services.
Every year, nearly 10 billion rides are taken worldwide using Cubic fare collection
systems. Cubic has delivered over 400 projects in 40 major markets on five
continents. Active projects include London; New York / New Jersey region; Washington,
D.C.
/ Baltimore / Virginia region; Los Angeles region; San Diego region; San Francisco;
Minneapolis/St. Paul; Chicago; Atlanta; Miami; Vancouver and Edmonton, Canada;
Brisbane, Australia; and Scandinavia.